FAQ

Find clear answers to the most common questions about our services and solutions.

General

What services does HUNTER offer?

HUNTER provides comprehensive security solutions including GPS monitoring, vehicle video recording, private security, monitored alarms, access control and electronic security.

Do your services apply to homes and businesses?

Yes. Our solutions are designed to fit residential as well as commercial, industrial and corporate needs.

Can you design custom solutions?

Yes. We assess each case to design solutions matched to each client's operating characteristics and specific risks.

How can I request a quote?

You can request a quote by completing the form on our website or by contacting our sales team directly.

GPS Monitoring

What can the GPS monitoring system do?

It lets you monitor vehicle location, routes traveled, stops, speed and relevant events from a centralized platform.

Can I view my vehicles in real time?

Yes. The system lets you view the location and operating status of each unit from the web platform or mobile app.

Does the system generate reports and alerts?

Yes. You can configure automatic alerts and generate reports on routes, fuel consumption and driving habits.

Can the system integrate with vehicle cameras?

Yes. HUNTER allows vehicle video recording to be integrated with GPS monitoring for greater operational control.

Vehicle Video Recording (Hunter Video)

What is HUNTER Video?

HUNTER Video is a vehicle video recording system that lets you see what happens inside and outside the vehicle, providing visual documentation in the event of an incident.

Do the cameras record inside and outside the vehicle?

Yes. Depending on the configuration, interior, exterior and perimeter cameras can be installed.

Can I access earlier recordings?

Yes. The system lets you look up historical recordings by date, time or recorded event.

Can the recordings be used as evidence?

Yes. Recordings can serve as supporting documentation for operational incidents or traffic situations.

Private Security

What type of security personnel does HUNTER provide?

We provide trained security officers for facility surveillance, access control, preventive patrols and operational supervision.

Do the officers receive training?

Yes. Our personnel receive ongoing training in security procedures, prevention and the handling of operational situations.

Are posts supervised?

Yes. Our supervisors make regular visits to verify compliance with duties and operational standards.

Can you assign coverage by shift?

Yes. We offer daytime and nighttime shifts or continuous coverage according to the client's needs.

Alarms and Monitoring

How does alarm monitoring work?

The installed systems generate alerts that are received at our Monitoring Center, where events are verified and the corresponding actions are managed.

Is monitoring continuous?

Yes. Systems can be supervised continuously, 24 hours a day, to detect events and reduce risk.

What happens when an alarm is triggered?

The event is validated and the corresponding actions are carried out based on the type of alert and the system configuration. The client is contacted to confirm the situation and, if necessary, a response unit is dispatched.

Can cameras and sensors be integrated?

Yes. Systems can integrate cameras, sensors and electronic devices according to the security design.

Access Control and Electronic Security

What type of access control do you install?

We install systems based on RFID cards, biometrics and digital credentials.

Can access be defined by schedule or authorization level?

Yes. The systems allow access to be configured by schedule, specific areas and authorization levels according to operational needs.

Do you offer maintenance for these systems?

Yes. We provide preventive and corrective maintenance to ensure they work properly.

Is it possible to keep a record of access events?

Yes. The system logs every access event with date, time and user, allowing greater control and traceability.

Support and Maintenance

Does HUNTER offer technical support?

Yes. We have specialized staff to handle technical incidents and operational requests.

How can I report an incident?

You can report it by calling our main line at 809.620.2002 or through our other service channels.

What should I do if I detect a fault in my security system?

If you notice any fault or unusual behavior, we recommend contacting our main line at 809.620.2002 to receive assistance and arrange the appropriate inspection.

Does HUNTER provide technical support after installation?

Yes. Our team provides ongoing support for questions, incidents and requests related to the installed systems.